Privacy Policy

Last Updated: October 16, 2025

Introduction

Winlor is committed to protecting the privacy of our customers and site visitors. This policy explains what information we collect, how we use it, and the steps we take to ensure it remains protected.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information You Provide

When you place an order, request a quote, or sign up for our newsletter, we may collect the following data:

  • **Contact Data:** Name, email address, mailing address, and phone number.
  • **Transaction Data:** Products purchased, payment method (though payment processing is handled by third parties, we do not store full card details).
  • **Measurement Data:** Window measurements and installation preferences.

Usage and Technical Data

We automatically collect information about how you access and use the Service, including:

  • **Log Data:** IP address, browser type, pages visited, time spent on pages, and dates/times of access.
  • **Cookies and Tracking:** We use cookies and similar tracking technologies to monitor site activity and improve your experience. You can instruct your browser to refuse all cookies.

How We Use Your Information

We use the collected data for the following essential purposes:

  • **Service Delivery:** To process your orders, manufacture custom products, and coordinate delivery and installation.
  • **Communication:** To respond to your inquiries, send service updates, and provide customer support.
  • **Improvement:** To monitor the usage of our website and services to identify trends and make improvements.
  • **Marketing:** To send promotional offers or newsletters, provided you have explicitly opted in.

Sharing Your Personal Information

Third-Party Service Providers

We may share your data with trusted third parties who perform services on our behalf, such as delivery companies, payment processors, and IT support. These parties are only given access to the information necessary to perform their specific functions and are obligated to protect it.

Legal Requirements

We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

Security of Data

The security of your data is important to us. We implement commercially acceptable security measures designed to prevent unauthorized access, disclosure, modification, or destruction of your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

Your Rights (Canada)

As a resident of Canada, you have the right to access, update, or request deletion of the personal information we hold about you. Please contact us using the details below to exercise these rights.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date at the top. You are advised to review this policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us: