WHAT IS COVERED
Winlor offers a limited 3 Years warranty on parts of its Window Coverings products. 1 Year warranty on value fabrics, 3 years on silver fabrics and 5 years on gold fabrics. Warranty is covered for the original owner and to the original residential retail purchaser only if the product was properly installed and remains in the original window.
We also offer fabric replacement at 60% current cost of our Window coverings at any time before or after the warranty if customers want to replace fabrics for any reason.
The products are covered against manufacturing defects (i.e., a flaw in the product design, materials or workmanship that causes the product to no longer function).
WHAT IS NOT COVERED
Normal wear and tear
Any product that fails due to: Abuse, accident, alterations, damage from pets/insects, exposure to salt air, extraordinary use, improper cleaning, improper handling, improper installation, improper operation, misapplication, or misuse.
Any product that, with the passage of time, exhibits:
loss of colour intensity (including, but not limited to fabric, plastic parts, and wood finishes)
loss of pleating if the product is not held in raised position a portion of the time
yellowing or cracking of plastic parts or faux wood product
creeping, sagging, or billowing of cordless product that is not properly raised and lowered daily
Natural material (including, but not limited to wood, grass, jute, and reeds) products that have:
variation in colour, grain, or texture, warping or cracking of wood slats in high-humidity and/or in high-heat areas
Costs associated with:
Product removal, product remeasure, product reinstallation, transportation to and from the retailer
incidental or consequential damages, shipping, brand label removal
In the event there are multiple blinds/shades in the same room, only the defective blind/shade will be replaced.
TO OBTAIN SERVICE
For online product-specific troubleshooting information, refer to www.winlor.ca. If you suspect this Winlor product has a manufacturing defect in materials or workmanship:
Any unauthorized returns will not be accepted.
WARRANTY REMEDY
THIS SHALL BE YOUR SOLE REMEDY UNDER THIS LIMITED WARRANTY
If this Winlor product is found to have a manufacturing defect in materials or workmanship, we will (at our discretion) do one of the following:
repair the product
replace the product or parts
Colours vary from lot to lot and may not exactly match the sample swatch or previous purchases
Discontinued items or colour selections will be replaced with the closest equivalent current product
YOUR RIGHTS UNDER STATE OR PROVINCIAL LAW
This limited lifetime warranty gives you specific legal rights, and you may have other rights, which vary from state to state/province to province. Some states/provinces do not allow limitations on how long a warranty lasts, so the above limitations may not apply to you.
No agent, representative, dealer, or unauthorized employee has the authority to increase or alter the obligation of this warranty. This limited lifetime warranty supersedes any previous versions.